(a real human reaching out shortly after enrollment to make sure you’re set up the right way).
so you’re not bounced around when you need help.
so important benefits, deadlines, and assistance programs don’t get missed.
(We aim to return calls quickly and keep things moving.)
Coverage Made Clear – plain-English summaries, videos, and “decoder” style explanations so you actually understand your plan.
Benefits Unlocked – help setting up and using extra benefits before they expire.
Provider Finder – tech + human double-checking so your doctors and specialists are truly in-network.
Rx Cost Navigator – clarity on tiers, copays, formularies, and cost-saving options.
Programs Check-Up – help identifying (and applying for) assistance programs that may lower costs.

Personal Connection and Information Gathering
Analysis of Existing Coverage and Health Status
Update Provider and Care Preferences
Medication List and Preferred Pharmacy Check-Up
Run Plan Comparisons - Search Out Plan Options
Enrollment Recommendation

Meet Your Dedicated Client Success Manager
Confirm All Preferred Methods of Contact
Review Enrollment Details - Q&A Check
Preparation Details for Onboarding Sync Up
Introduction to the “Just Call” Program
Schedule Onboarding Sync Up Session

Review of Key Plan Benefits & Portal Setup
Unlock the Extras - Benefit Utilization Assistance
Understanding the Plan’s Financial Terms
Review Unexpected Cost Examples
Setup Health Goals & Schedule Follow Ups
Open Q&A Time - Ask us anything!

Check-Up Call 2: Public Resources & Benefits Check
Check-Up Call 3: Health Profile Update
View Medicare coverage options in your area
